1. Booking Policy

•  All travel bookings are subject to availability and confirmation from service providers

(airlines, hotels, transportation companies, tour operators).

• A booking is confirmed only after the required deposit or full payment has been

received.

• Prices may change until the booking is officially confirmed.

• Customers must provide accurate personal and travel information, including passport

details where required.

2. Payment Policy

• A deposit of 50% is required to confirm reservations. Deposits are non-refundable

unless otherwise stated.

• The remaining balance must be paid before the specified deadline.

• Payments can be made via approved methods: bank transfer, credit/debit card, or

online payment systems.

• Failure to complete payment within the required time may result in automatic

cancellation.

3. Cancellation Policy

• Cancellation requests must be submitted in writing via email or official contact

channels.

• Charges apply based on supplier policies and timing of cancellation.

Time Before Travel Refund Eligibility

30+ days Minimal charges, mostly refundable

15–29 days Partial refund available

<14 days Limited or no refund

• Specific conditions may vary depending on airlines, hotels, or tour operators.

4. Refund Policy

• Refunds will be processed after confirmation from service providers.

• Processing time: 7–21 business days.

• Refunds issued via the original payment method.

• Service charges, payment gateway fees, and supplier penalties may be deducted.

• Discounted or promotional packages may be non-refundable.5. Changes and Modifications

• Requests to modify bookings (dates, destinations, passenger details) must be

submitted promptly.

• All modifications are subject to availability and supplier policies.

• Modification fees may apply, either fixed or based on supplier charges.

6. Travel Documents

• Customers are responsible for valid travel documents:

• Passport with sufficient validity

• Required visas

• Health/vaccination certificates (if required)

• The agency is not responsible for disruptions caused by invalid or incomplete

documents.

7. Liability Disclaimer

• The agency acts as an intermediary between customers and service providers.

• We are not responsible for:

• Flight delays or cancellations

• Changes made by airlines or hotels

• Loss, injury, accident, or damage during travel

• Events beyond our control

8. Force Majeure

• The agency is not liable for delays or failures due to:

• Natural disasters

• Government restrictions

• Political unrest

• Airline strikes or operational issues

• Public health emergencies

9. Travel Insurance

• Customers are strongly advised to purchase travel insurance to cover unforeseen

circumstances such as medical emergencies, cancellations, or lost luggage.

• Claim Settlement will be done by the Insurance provider.

11. Privacy Policy

• Customer information is collected solely for travel arrangements and communication.

• Data will not be shared with third parties except where necessary to complete

bookings.

• Information is stored securely and handled in compliance with applicable data

protection laws.